Privacy Policy

Maxwell Stay ("Maxwell Stay", "we", "us") operates https://maxwellstay.co.za, a luxury Vaal River estate offering accommodation, weddings, and corporate events in Sasolburg, Free State, South Africa.

Contact: bookings@maxwellstay.co.za · +27 82 774 3912

• Booking & enquiry data: name, email, phone, dates, property preference, guest count, and message content when you submit a form.
• Technical data: IP address, browser type, device, and pages visited (only if you consent to analytics cookies).
• Communications: emails and messages you send us directly.

• Perform a booking enquiry: to respond to your request, confirm dates, and send payment details (legitimate interest / steps to enter a contract).
• Marketing analytics: only if you accept analytics cookies, to measure site performance and improve direct bookings (consent).
• Legal compliance: where required by South African law.

We do not sell your personal information. We may share data with:

• Email delivery (Resend): to send booking confirmations and staff notifications.
• Hosting & database providers: to operate the website and store booking requests securely.
• Google Analytics / Tag Manager: only if you consent. Data may be processed outside South Africa. Google participates in appropriate safeguards for international transfers.

Booking enquiry records are kept as long as needed to manage your reservation and for reasonable business records (typically up to 5 years unless law requires longer). Analytics data follows Google's retention settings configured in your Google Analytics property.

• Request access to personal information we hold about you.
• Request correction or deletion where applicable.
• Object to processing or withdraw consent for analytics cookies.
• Lodge a complaint with the Information Regulator (South Africa).

We use HTTPS, access controls, and reputable service providers. No method of transmission over the internet is 100% secure; we work to protect your data proportionate to the risk.

See our Cookie Policy for details on essential and analytics cookies and how to change your preferences.

We may update this policy from time to time. The latest version will always be published on this page with an updated effective date.